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CommonSpirit Health Receptionist-Scheduler in CENTERVILLE, Iowa


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Job Summary / Purpose

Acts as a healthcare access representative to patients and/or vendors by scheduling appointments, routing calls, and tasking appropriately in a clinic setting.

Essential Key Job Responsibilities

  1. Effectively maintains physicians scheduling preferences and schedules accordingly.

  2. Actively maintains scheduling wait lists and bump lists.

  3. Monitors no show list to ensure adherence to policy.

  4. Utililizes professional and tactful communication skills to enhance clinic image.

  5. Utilizes clinical staff to evaluate and determine priority situations.

  6. Proactively serves as patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.

  7. Assures conveyance of accurate and complete messages to appropriate personnel.

  8. Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.

Ensures registration operations are met on a daily basis.


Required Education for Staff Job Levels

High school diploma or equivalency.

Specialized or technical training in related area, i.e. coding, medical assistant, etc.

Required Licensure and Certifications


Required Minimum Knowledge, Skills and Abilities

Medical office practices and procedures, mathematics, office equipment, medical terminology, data entry and basic computer experience.

PREFERRED Qualifications

2 years experience with health insurance provider rules & regulations or related clinic experience.

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CommonSpirit Health participates in E-verify.

Requisition ID 2021-173911

Employment Type Full Time

Department Family Practice Clinic

Hours / Pay Period 80

Shift Day

Standard Hours 7:00am-3:30pm

Facility / Process Level : Name MercyOne Centerville


Equal Opportunity CommonSpirit Healthâ„¢ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.