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CommonSpirit Health CONCIERGE Ottumwa in CENTERVILLE, Iowa


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.


Essential Key Job Responsibilities

  • Createsa warm and welcoming environment for all patients, families and visitors.

  • Screens for Covid-19 Symptoms, takes and records temperature of patient and/or visitor

  • Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.

  • Directs, guides, and transports patients and visitors to various sites, locations and areas within MercyOne Medical Center, along with offering resource materials and general informational assistance.

  • Exhibits the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, colleagues, medical staff, and the public while performing duties.

  • Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public.

  • Demonstrates appropriate and effective written, verbal, and nonverbal communication.

  • Maintains confidentiality regarding all patients and personnel information.

  • Assists with loading patients and/or baggage into/out of automobiles.

  • Performs other duties as assigned.


Minimum Qualifications

Required Education for Staff Job Levels

High School Diploma or equivalent required

Postsecondary education preferred

Required Licensure and Certifications

High School Diploma or Equivalent (G.E.D.)

Required Minimum Knowledge, Skills and Abilities

Customer Service experience demonstrating the following: Emotional Intelligence; Proactive; Inquisitive; Resourceful; Compassionate; Ability to work autonomously; Basic computer skills; Ability to read, write and speak English fluently

Valid Driver’s License and ability to operate a variety of automobiles

PREFERRED Qualifications

Experience in a medical setting

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Equal Opportunity

CommonSpirit Healthâ„¢ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-133845

Employment Type Part Time

Department Human Resources

Hours Per Pay Period 0

Facility MercyOne Centerville

Shift Day

Standard Hours 8-5

Work Schedule Varies