Patten CAT Technology Specialist in Cedar Rapids, Iowa
Monday – Friday 8:00am – 5:00pm, after hours and weekends when needed.
Job Summary:This position is responsible for differentiating Caterpillar product with technology to create additional sales and help grow market share. Success also depends on the ability to trouble-shoot software associated problems, answer technology related questions, and determine if a question can be answered over the phone, or if it is machine related and needs to be turned over to the service department.
Serve as a liaison between Altorfer Inc., our customers, Caterpillar Inc, Trimble Inc. and SITECH Midway.
Organize and administer technical information sources for distribution to those in need.
Assist with machine demonstrations, conduct and implement training as needed.
Assure Altorfer Inc. has appropriate overall technical competence.
Offer support that meets or exceeds customer expectations and helps resolve customer issues.
Promote safety and environmental responsibility and travel as needed for business purposes.
Other duties as assigned
Previous background in Construction or Agriculture preferred.
Previous operator and application experience is preferred.
Must be a self-starter with good time management and ability to multitask.
Computer literate required. Must be able to work in multiple applications at the same time and familiar with programs such as Microsoft Word, Excel, Access and Outlook.
Must be able to work in a fast-paced environment and possess excellent customer service skills.
Technology sales and support experience is a plus.
30% travel is required with some overnights when needed.
Must be able to lift 75lbs.
High School Diploma or equivalent is required.
Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.
Physical Requirements/Working Conditions
This position works in an office and warehouse/shop environment. May on a continuous basis walk, bend and lift up to 75lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the warehouse/shop environment is usually moderate to high and office environment noise level is usually moderate to low. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. 30% of travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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