Security Coverage Technical Support Representative – Work From Home, United States in Cedar Rapids, Iowa

Technical Support Representative – Work From Home, United States

THIS POSITION IS A TELECOMMUTING ROLE

Are you looking to work for an award winning and quickly growing company that offers an extremely competitive compensation package, immediate benefits, training programs, casual work environment and a fast career path? If so, a career with SecurityCoverage, Inc. may be the right fit for you.

JOB OVERVIEW:

Work from the comfort of your home and provide world-class customer support for SecurityCoverage’s ISP partners. We operate a 24x7x365 environment. Individual will answer inbound calls, chats and emails in a professional manner and adhere to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.

PRIMARY RESPONSIBILITIES:

  • Answer inbound technical support phone calls, chats and emails related to SecurityCoverage’s ISP partners

  • Consult with customers and provide additional solutions in the form of up-selling SecurityCoverage’s products and services

  • Identify, troubleshoot and assist customers with voice, data, video, Internet and connection issues

  • Answer customer service related questions

  • Track and record each phone call in the system and provide a detailed description of the call

  • Provide backup assistance for other Technical Support Representatives

  • Special projects as assigned

SKILLS REQUIRED:

  • Excellent interpersonal and communication skills

  • College coursework in a computer related field a plus

  • 1-2 years of prior technical support

  • Strong computer knowledge

  • Prior experience and success working remotely

  • 1-2 years of prior experience in a customer service environment

  • Individual must be comfortable and enjoy being on the phone

  • Self-motivated and able to stay on task and focused for long periods of time

  • Team player

  • Work well under pressure

EQUIPMENT REQUIREMENTS:

  • Ability to maintain a Hard Wired Connection at all times

  • Minimum Download speed of 20 MB with an upload speed of 5MB

  • A quiet place within your home to conduct business

PHYSICAL REQUIREMENTS:

  • Individual must be comfortable sitting for long periods of time

  • Ability to reach, see, hear, sit, type, speak for extended periods of time

EOE

Our Mission: To simplify the use of technology for computer users and provide world class customer service.

Our Vision: To be the market leader in delivering managed services to residential, home office and small business customers by developing relationships with key service providers and vendors in multiple industries.

Our Values: Revolve around creating a work environment that is respectful, challenging and fun while allowing individuals to make direct, meaningful contributions to our mission and vision.

Do not miss this opportunity to be a part of our growing team!

INTERESTED CANDIDATES SHOULD SEND RESUMES TO: wfhtech@SecurityCoverage.com

SecurityCoverage, Inc. is an equal opportunity employer and provides fully managed, fully supported, mobile and desktop computing security and technical support services to individual users through a partnership group of ISPs, telecommunications and cable companies, and wireless providers across the nation. Based in Cedar Rapids, Iowa, the privately-owned company offers internet security protection, online data backup, password management, virtual PC repair, and help desk support.