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United Technologies Corporation Sr Technical Support Specialist in Cedar Rapids, Iowa

Job ID: 01368192

City: Cedar Rapids

State: Iowa

Country: United States

Category: Aftermarket & Service

Job Type: Full Time


Date Posted:



United States of America


HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Job Description:

This position is primarily responsible for providing technical support to Collins Aerospace repair locations worldwide. The Technical Support team works with Service Center personnel, Product Support Managers, Life Cycle Value Stream Managers, Engineers, Technical Publications Team, Material Operations, and Quality to ensure timely solutions to critical customer needs. Areas of focus include: proactive service management; corrective action processes for unplanned test equipment capability downs and issues with specific customer units; and any other technical support needed at repair locations.

Primary Responsibilities

  • Work with a matrix team to ensure test capabilities remain operational and address capability down/test equipment issues.

  • Resolve technical issues with service centers using available resources such as engineering drawings and technical manuals.

  • Assist with test equipment spares pool management responsibilities to ensure repair capabilities are fully operational in service centers.

  • Coordinate the corrective action of product related technical queries from the service centers with the appropriate Customer Support, Engineering, Manufacturing, Product Support, Program Management, Publication, or Quality departments.

  • Define, document, and distribute alternate test procedures and methods to the service centers in those cases where the component maintenance manual is not available or does not utilize the same test equipment as the service centers. Maintain an Exceptions List to Technical Publications index indicating the latest revision of test document in use.

  • Research, prepare, and distribute Technical Support Bulletins (TSBs) as required to provide additional information regarding the testing and repair of products and/or related test equipment.

  • Facilitate test equipment assessments at Service Centers to identify potential issues with test equipment to avoid repair capability impairment.

  • Schedule, lead, track and manage high profile projects to completion across various business units.

Knowledge and Skills

  • Work in a self-directed manner on assignments that are complex in nature and require considerable planning, coordination, analysis and evaluation. Expectations include issue/problem identification, development of solutions and implementation of resolutions.

  • Work on multiple technical assignments that require expertise in root cause analysis, critical problem solving and risk management.

  • Achieves objectives through influence and negotiation in cross-functional matrix organization.

  • Work under minimum supervision with broad task assignments in a fast paced dynamic environment. Accountable for independent action. May be held accountable for others and successful implementation of a project or process.

  • Make decisions affecting test methods, repair flow and held customer units due to technical or certification issues. Must exercise sound judgment concerning repair, test, quality and regulatory principles. Erroneous decisions may result in negative impact to quality, reliability and product performance.

  • Possesses knowledge of Rockwell Collins test stations and products.

  • Has previous experience providing technical assistance with testing and troubleshooting avionics and electronics equipment.

  • Understanding of Lean Principles with the ability to participate in or lead Lean events to help improve the overall effectiveness of the corrective action and proactive service management processes.

  • Proficient in Microsoft Word, Excel, PowerPoint and Project.

  • Demonstrate ability to use the SAP Material Module.

  • Effective written communication skills (clear, concise, succinct).

  • Resolve conflicts, promotes work sharing, and motivates a team toward common goals.

  • Effectively communicate with all levels of management.

  • Represent I&SS Service Operations Support in cross-functional meetings, reviews, and events.

Basic Qualifications

This position requires a Bachelor’s degree in the appropriate discipline and 5 years of relevant experience or an Advanced degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 9 years of relevant experience is required.

Must be a US Citizen or Permanent Resident

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

• Tuition reimbursement

• Life insurance and disability coverage

• And more

Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.