Raytheon Technologies Sr Manager Telecommunication & Facilities Services in Cedar Rapids, Iowa
United States of America
HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
This role leads an enterprise team of telephony professionals responsible for telecommunications strategy and operations at Collins Aerospace. Road map, planning, design, implementation, and day-to-day support of telecommunications platforms and contact center solutions that support both internal and customer facing business systems. Manages the team supporting multiple on prem and hosted voice solutions. Works with other IT groups to install, maintain, and manage the telecommunications systems as a component of the overall infrastructure. Participates fully in the establishment of telephony technology vision and strategies. Drives consolidation and standardization of numerous disparate legacy voice systems. The successful candidate must be comfortable managing team members in multiple locations.
This individual can sit at any Collins Aerospace domestic location or remote.
Collaborates with business leaders to gather functional requirements and works with service partners to set strategic vision.
Must be able to demonstrate firsthand knowledge and experience with industry trends and developments in telecommunication technologies. Discuss new products and upgrades with vendors and sales teams.
Partner with various stakeholders and leaders of the organization’s groups that rely on contact centers and other voice services to achieve their objectives and ensure they are able to meet their SLAs.
Provide leadership and requirements for refresh, upgrades, improvements, new systems, and preventive maintenance.
Act promptly to resolve issues as they arise, coordinating with other Infrastructure teams as required to see the issue through to completion.
Oversees staff responsible for order processing and invoicing management of circuits orders for WAN, Mobile and Voice.
Develop and implement plan to mitigate EOL systems. Consolidate numerous on prem and hosted solutions to a simplified portfolio of service offerings.
Liaison with facilities regarding site Move/Add/Changes and Mergers/Acquisitions/Divestitures. Support staff members responsible for site facilities infrastructure including management of structured cabling contractors.
Perform other related duties as required.
Bachelor’s Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years prior experience. In absence of a degree, 14 years of relevant experience is required
Must be a U.S. Person/Permanent Resident “Green Card” holder
Must be willing and able to travel 10%-20% of the time
7+ years hands on experience leading voice communications teams supporting large scale deployments (5,000+ phones, 50+ seat contact centers) Cisco and Avaya phone platforms and call centers.
Must have experience with at least one of the following voice systems: Cisco voice and contact center, Avaya voice, Converge One or Intrado/West
Experience overseeing teams responsible for facilities infrastructure builds and remodels.
Knowledge of structured cabling for LAN.
Familiarity with contract documents (contract drawings, subcontracts, contract addendum, specifications and change orders)
Ability to communicate and work with all levels of the organization
Experience managing a remote staff.
5+ years prior leadership experience.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Redbrick - Incentives for a Healthy You
Doctor on Demand, virtual doctor visits
Best Doctors, second opinion program
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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