Aegon Asset Management Senior Workforce Management Analyst in Cedar Rapids, Iowa
Job FamilyCustomer & Business Quality Assurance
Job Description SummaryResponsible for leveraging technology and conducting analysis to provide forecasting, planning, intra-day management, and performance management capabilities for Transamerica Operations. Staff at this level are fully functioning and work with minimal guidance.Job Description
Onboard new teams into the workforce management program.
Conduct analysis on business events and historical patterns in work volume, trends current and historical staffing levels. Produce volume and staffing forecasts; develop and present strategic recommendations on staffing levels and training needs.
Facilitate daily/weekly/monthly/yearly planning processes; provide insight and recommendations on load balancing and augmentation strategies to meet service objectives and manage costs.
Collaborate with front-line managers on intraday and change management processes; recommend actionable adjustments to meet objectives.
Lead review sessions with management; evaluate information regarding work volumes, service levels, production results and drivers. Make recommendations for improvement action planning.
Develop relationships with operational leadership through daily communication; proactively gain an understanding of the departments and functions.
Produce reporting that will enhance operational insight, increase business results, and track business value of workforce management.
Coach and mentor operations management in the use of workforce tools and methods.
Assist other staff analysts as needed.
Bachelor’s degree in a business-related field or equivalent education/experience.
Five years of workforce management experience.
Written and verbal communication skills to present information to all levels of the organization.
Analytical and problem solving skills.
Organizational skills to handle multiple and complex initiatives.
PC proficiency with advanced skills in MS Excel.
- Experience in a team lead or supervisory role.
*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. *
The salary for this position generally ranges between $55K-$63K. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
This position is also typically eligible for Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate 10%.
Why Work for Us
Total Rewards at Transamerica: It’s more than a paycheck.
Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.
Learn more about our Total Rewards Package (https://www.transamerica.com/individual/about-us/careers/benefits/) .
Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.
Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: email@example.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact firstname.lastname@example.org if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.
If you experience technical problems during the application process, please email email@example.com.
At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.
Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.