Robert Half International Seasonal Quality Assurance Analyst in Cedar Rapids, Iowa

Perform quality checks and audits of inbound and outbound calls to ensure that quality standards are being met and approved upon * Provide call quality feedback and reporting to customer service and sales management * Monitor and measure call quality trends and issues to identify opportunities for improvement * Collaborate with Business Unit Management to identify and recommend areas for training * Participate in continuous quality improvement initiatives * Serve as a resource to Business Unit Management regarding quality concerns

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

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Req ID: 01520-9501598393

Functional Role: Help Desk/Tech Support I

Country: USA

State: IA

City: Cedar Rapids

Postal Code: 52404

Compensation: DOE

Requirements: * 3-4 years of call center quality assurance experience required * Exceptional communication and presentation skills * Demonstrated Strong work ethic * Ability to prioritize and manage multiple tasks * Excellent computer skills including working from an iPad * Strong written and verbal communication skills required * Strong problem solving skills required * Highly organized and attentive to detail