Randstad Help Desk Tech - Level 1 Support in Cedar Rapids, Iowa

Help Desk Tech - Level 1 Support

job details:

  • location:Cedar Rapids, IA

  • salary:$15 - $20 per hour

  • date posted:Friday, November 9, 2018

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:655911

job description

Help Desk Tech - Level 1 Support

job summary:

  • As part of the Service Delivery branch of a Customer Service Center (CSC) candidate operates as part of Client Support and provides operational and technical support to the a global enterprise.

  • The CSC is located in both the US and is staffed 24 hours a day, 7 days a week, and 365 days a year. It is primarily a call center environment where phone analysts are assisting global customers with their desktop computing needs over the phone, however customers may contact the CSC via email or online CHAT if they so desire.

location: Cedar Rapids, Iowa

job type: Contract

salary: $15 - 20 per hour

work hours: 8 to 5

education: No Degree Required

responsibilities:

  • Responsibilities will include taking calls from clients, resolving incidents, creating, updating, and maintaining the Remedy Knowledgebase, executing SRC requests, updating Remedy tickets, prioritizing workload to meet departmental KPI's and organizational SLA's, and tutoring clients and teammates on standard PC applications.

  • Other duties as assigned based on divisional needs.

  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all health and safety rules.

qualifications:

Exhibits regular, reliable, punctual and predictable attendance.

  • A minimum of six months experience in customer support with emphasis on Windows 7 is required to be considered as an Entry level tech

  • A minimum of one year experience in customer support with emphasis on Windows 7 is required to be considered as a mid-level tech

  • A minimum of two years experience in customer support with emphasis on Windows 7 is required to be considered as an Senior level tech

  • Qualified candidates should have experience with the Microsoft Office suite and electronic mail systems, particularly MS Exchange.

  • Troubleshooting and\or personal use of Microsoft Office suite.

  • Excellent customer service and organizational skills are required.

Two year computer science degree or equivalent or a minimum of 2 years technical experience required.

Some knowledge of LAN/WAN connectivity, Remedy, Mainframe Operations, Telecommunications and Microsoft or equivalent certification is preferred.

skills: Exhibits regular, reliable, punctual and predictable attendance.

  • A minimum of six months experience in customer support with emphasis on Windows 7 is required to be considered as an Entry level tech

  • A minimum of one year experience in customer support with emphasis on Windows 7 is required to be considered as a mid-level tech

  • A minimum of two years experience in customer support with emphasis on Windows 7 is required to be considered as an Senior level tech

  • Qualified candidates should have experience with the Microsoft Office suite and electronic mail systems, particularly MS Exchange.

  • Troubleshooting and\or personal use of Microsoft Office suite.

  • Excellent customer service and organizational skills are required.

Two year computer science degree or equivalent or a minimum of 2 years technical experience required.

Some knowledge of LAN/WAN connectivity, Remedy, Mainframe Operations, Telecommunications and Microsoft or equivalent certification is preferred.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.