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Robert Half International Help Desk Analyst II in Cedar Rapids, Iowa


If you're a Help Desk Analyst candidate, consider this full-time Robert Half Technology opportunity. You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, you should also be aware of how your role relates to IT projects and IT Service Management initiatives. This includes understanding Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. You might find that you need to cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. This is a full-time opportunity. This Help Desk Analyst II opportunity will be located in the Cedar Rapids, Iowa area and will be a full-time position. For immediate consideration please email your resume directly to or call (319)362-8606.

Major responsibilities

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Provide guidance to Tier 1 support and team members

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Facilitate user account management: Onboarding, change and departure processes

  • For immediate consideration please email your resume directly to or call (319)362-8606.


If you meet 3+ of these requirements, please email your resume directly to or call (319)362-8606.

  • Ability to recognize, evaluate, and resolve problems effectively

  • It is preferred for applicants to have a combination of superior customer service skills and technical aptitude

  • Ability to work independently with minimal oversight

  • Foundational knowledge in Active Directory

  • Comprehensive knowledge of MS Windows 7 in an Active Directory environment

  • Command of MS Windows 10

  • Proficiency in TCP/IP

  • Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

  • Excellent written/verbal communication and organizational skills

  • Experience in one or more programming or scripting language

  • You might be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

  • If you have ITIL certification, you are strongly encouraged to apply

  • 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Ability to multitask and meet deadlines

  • For immediate consideration please email your resume directly to or call (319)362-8606.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $45,000.00 - $55,000.00 / Yearly

Location: Cedar Rapids, IA

Date Posted: February 11, 2020

Employment Type: Full-time

Job Reference: 01520-0011375895

Staffing Area: Technology u0026 IT