CTG FRAUD SPECIALIST in Cedar Rapids, Iowa
Feb 17, 2021Post Date
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CTG is assisting a client for a Remote Fraud Specialist!
Pay Rate: 25.00/hour
Be part of a team that, every day, strives to become a best-in-class team that adds value by delivering innovative solutions to manage fraud risk while ensuring compliance with Regulation E and Regulation Z. The Fraud Team focuses on resolving customer claims.
Essential Job Functions:
Conduct investigation of suspected or known fraud involving the use of check fraud, online fraud, and wire fraud
Detect and understand patterns of Fraud
Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services
Ensure case work is documented appropriately in all applicable systems.
Ensure compliance with Regulations E and Z while working fraud claims.
Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, and/or organization of documentation associated with the fraud process.
Reviews and ensures proper documentation and procedures are used for moderate activities.
Identifies and resolves moderate issues by following established guidelines.
Refers more complex problems to Senior level or supervisor.
Will provide service in relation moderate complex fraud claims/ inquiries, service requests, suggestions and complaints from customers.
Is fully proficient in duties while working under moderate to limited supervision.
Will take customer calls of inquiries related to the fraud process.
Other duties as assigned
Understand assignments and complete work independently without requests for repeated direction.
Understand basic process flows and upstream & downstream impacts.
Require limited manager intervention between assignment and delivery.
Recognize, own and learn from mistakes.
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail.
Ability to work under pressure and meet deadlines
Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
Proven ability to handle processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals
Team building, interpersonal, and relationship building skills
Proven strong verbal/written communication and interpersonal skills
Good judgement and decision-making skills, basic leadership skills
Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
Moderate knowledge of banking policies, procedures, government regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
Proficient in Microsoft Office applications
May train or assist in training new staff
CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Customer Support
Education Level: High School Diploma/GED (±11 years)
Work Remote: Yes
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