Hibu Inc. End User Computing Support Engineer I in Cedar Rapids, Iowa
The End User Support Engineer I is responsible for providing End user Support Services to colleagues. The holder of this role will be part of a team ensuring end to end support services are delivered to a high quality
Responsible for delivery of high-quality end-user support services to staff across all locations.
Responsible for providing all desktop operating system support, both Windows PC & Apple Mac
Responsible for providing support of desktop software, including standard and modified applications
Responsible for working with third party service providers to ensure end to end support is maintained as required
Responsible for providing end user support of cloud-based services, eg Office365.
Working to ensure that company SLAs are met for support to staff
Responsible for completing new hire and term requests within the SLA
Responsible for building all new laptop and desktops builds
Working with other licensing teams to ensure only fully licensed software is deployed and to ensure license records are maintained
Liaising with other EUS teams and the wider technology teams where necessary for major incident support
Follow all departmental processes
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization
Create & Update documentation
Travel to remote sites as required
Participate in the extended hours shift rotation, including weekends
Experience with support position within a large enterprise organization.
Microsoft Windows, MAC OS, Standard range of desktop applications, Cloud Solutions, Active Directory, including Group Policy, Mobile devices – iOS, Anti-Virus Systems, Software distribution systems, End User Collaboration systems, - email, video conferencing etc.
Knowledge of SCCM and software distribution tools.
Knowledge of basic networking including troubleshooting DNS / DHCP issues.
Knowledge of basic office telephony systems.
Ability to work with attention to detail, delivering service that is right first time.
Proven experience working in fast-paced, technology led environment.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization.
- 1 year: • 1-2 years of experience as part of an end user support team.