U.S. Bank Data Compromise Coordinator in Cedar Rapids, Iowa

The Global Core Payments Management Team has responsibility for ensuring that Elavon, our partners and our clients are in compliance with card scheme operating rules and regulations.

This role is responsible for supporting Elavon global clients and partners through the management of a possible data compromise event. This includes facilitating reporting requirements to regulators, card schemes and industry working groups. This position will ensure that Elavon client support associated with a data security event is maximized. Success is defined by customer retention combined with financial and reputational risk mitigation.

Essential Job Functions

  • Works with merchant customers, independent sales organizations, third party processors and valued added resellers in all English-speaking Elavon markets, including United States, Canada, Puerto Rico, England and Ireland, to manage risk exposure associated with possible data compromise events.

  • Works with card schemes (Visa, MasterCard, Discover, American Express, Interac) and industry agencies (MAC, FFB, UK Payments) to communicate data compromise events and monitor industry trends.

  • Coordinates Payment Card Industry (PCI) forensic investigations with approved third-party assessors.

  • Maintains tracking of open data compromise events to ensure that investigation and remediation deadlines are satisfied.

  • Presents business case for reduced financial exposure from the card schemes and provides support for client appeals.

  • Establishes and maintains appropriate case files ensuring adherence to record retention schedules.

  • Develops and prepares reports, records and performance monitoring mechanisms informing management of operational activities.

  • Works with card schemes providing suggestions to improve data compromise investigation and case management processes.

  • Administers claim filing and operational support associated with third party financial assistance programs offered for eligible small and medium size customers suffering a data security event.

  • Maintains awareness and provides support of global data compromise activity in non-English speaking Elavon markets, including Europe and Latin America


Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Three to five years of experience in project management activities


  • In depth knowledge of Elavon’s products

  • 5 years acquiring industry experience

  • Knowledge of card scheme operating rules and regulations

  • Knowledge of PCI DSS compliance requirements and validation methodologies

  • Understanding of emerging technology in the payments industry associated with data security

  • Excellent verbal and written communication skills

  • Excellent presentation skills

  • Excellent client relationship and customer service skills

  • Proficient computer skills, especially Microsoft Office applications

  • Ability to work with all levels of the business, including Senior Leadership

*May occasionally be required to work flexible hours

Other Skills/Abilities

  • Proven ability to manage multiple tasks/projects and deadlines simultaneously

  • Strong organization and time-management skills

  • Creative thinking and strong problem-solving ability

  • High level of attention to detail

  • Comfortable working both independently and as part of a team

  • Flexible, proactive, and quick to learn

Job: Project Management / Analysis

Primary Location: Tennessee-TN-Knoxville

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180033369

Other Locations: United States

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.