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Patten CAT Condition Monitoring Analyst in Cedar Rapids, Iowa

Working Hours/Days

Monday – Friday 8:00am – 5:00pm

Overview

INTERNAL ONLY posting! This position is responsible for all aspects of Condition Monitoring and Equipment Management Services for both Altorfer Inc and Altorfer Industries.

Basic Duties

  • Tracking of customer-owned equipment and analysis of the five primary CM variables: SOS Reports, Electronic Vision Link Data, Physical Machine Inspections, Site Conditions, Equipment Repair History

  • Monitoring machines for PM services due, opening work orders, ordering parts for different types of contracts.

  • Customer communication regarding the health and maintenance of their equipment.

  • Product Link adminstrative duties, including registration of the machine and enrolling in the appropriate subscription level.

  • Contract creation for Customer Value Agreements.

  • Ensure Dealership services meet or exceed customer expectations and help resolve customer issues.

  • Promote safety and environmental responsibility and travel as needed for business purposes.

  • Other duties as assigned

Qualifications

  • Successful completion of a Mechanical Technical school degree or 10 years of Cat service, machine rebuild experience needed.

  • Previous background in Construction or Agriculture preferred.

  • Must have engine, electrical & hydraulic diagnostic, trouble shooting and repair skills.

  • Computer literate required. Must be familiar with programs such as Microsoft, Excel, Access, Outlook and clear understanding of Caterpillar & Cat Financial merchandising programs.

  • Ability to follow all safety rules and wear proper safety equipment in the shop/warehouse.

  • Must be a self-starter with good time management and ability to multitask.

  • Excellent planning & organizational skills required

  • Must be able to work in a fast-paced environment and possess excellent customer service skills.

  • Excellent communication skills (written, e-mail, and verbal) are necessary.

  • Must be able to lift up to 75lbs.

  • High School Diploma or equivalent is required.

  • Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years(Motor Vehicle Report will be performed on final candidate).

Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

Physical Requirements/Working Conditions

This position works in an office and warehouse/shop environment. May on a continuous basis walk, bend and lift up to 75lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the warehouse/shop environment is usually moderate to high and office environment noise level is usually moderate to low. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. 30% of travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Req No.2019-3340

CategoryCustomer Service/Support

LocationUS-IA-Cedar Rapids

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Inc

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