Work In Iowa Stem Jobs

+-----------------------------------------------------------------------+ | COMPANY OVERVIEW | +-----------------------------------------------------------------------+ | Two Rivers Financial Group, Inc., through our wholly owned | | subsidiaries of Two Rivers Bank and Trust and Lee County Bank, offers | | financial solutions encompassing banking and wealth management | | services with locations in Ankeny, Bettendorf, Burlington, | | Coralville, Des Moines, Fort Madison, Keokuk, Mediapolis, Mount | | Pleasant, West Burlington, West Des Moines, and West Point, Iowa. | | | | We are not only committed to providing excellent customer service and | | financial expertise, but Two Rivers is also extremely passionate | | about volunteering and investing in the communities we serve. | | | | Two Rivers is confident you will find opportunities and rewards with | | our company - whether you are a seasoned financial service | | professional or someone looking to begin a new career. | | | | Surround yourself with innovative solutions and empowered coworkers. | | Come join the Two Rivers Team! | +-----------------------------------------------------------------------+ | POSITION PURPOSE | +-----------------------------------------------------------------------+ | This position is responsible for mentoring, training and coaching | | teller staff members and holding them accountable for exceptional | | customer service delivery expectations as well as operational and | | compliance policies and procedures. | +-----------------------------------------------------------------------+ | EDUCATION AND WORK EXPERIENCE | +-----------------------------------------------------------------------+ | - High school diploma or equivalent. | | - 2-4 years teller experience. | | - 1-year supervisory experience. | +-----------------------------------------------------------------------+ | SKILLS AND QUALIFICATIONS | +-----------------------------------------------------------------------+ | - Experience with computer operating systems (Windows). | | - MS Office software experience. | | - Demonstrated effective verbal and written communication. | | - Basic math skills. | | - 10 key skills preferred. | | - Ability to make independent decisions with little or no | | supervision. | | - Ability to read and interpret documents, policies and procedures. | | - Ability to accurately analyze and interpret numerical data. | | - Ability to define problems, collect data, establish facts and | | draw valid conclusions. | | - Ability to respond effectively to the most sensitive inquires or | | complaints. | | - Ability to maintain visual attention and mental concentration for | | significant periods of time. | +-----------------------------------------------------------------------+ | ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES | +----------------------- -----------------------------------------------+ | - Always represents the bank in a professional and positive manner. | | - Schedules Teller staff to achieve appropriate coverage based on | | service demand, branch need and dual control. | | - Manages the delivery of quality service to customers. | | - Processes all deposit, savings and loan transactions including | | complex transactions (i.e., Holds, CTRs, stop payments, overdrawn | | accounts, statement or transaction errors, account closing etc.). | | - Completes various customer service forms and functions. | | - Completes various branch operation duties such as Branch Capture, | | processing night drop and mail transactions, ATM balancing, | | opening and closing duties etc. | | - Conducts ongoing coaching sessions, new hire Teller training, | | staff development, communicates and ensure staff understand | | policy and procedures and conducts monthly Key Performance | | Indicator reviews with teller staff. | | - Ordering currency from the Federal Reserve, selling cash to | | Federal Reserve as needed and maintaining vault limits. | | - Resolves customer problems within authority levels and adheres to | | service standards. | | - Manages non-interest expense by controlling teller losses, salary | | expense including overtime, efficiency ratios, and office | | supplies within targeted profit plan levels. | | - Implements operational policy and ensures transactions are | | processed in compliance with federal, state and bank | | requirements. | | - Performs daily, weekly and monthly branch audits as dictated by | | policy and procedures. | | - Identifies potentially fraudulent activity to help prevent loss | | to the Bank and our customers. | | - Actively participates in community events to demonstrate support | | for the Two Rivers culture. | | - Proactively recognizes and reacts to cross-selling opportunities | | by referring customers to appropriate products/services and/or to | | appropriate personnel and divisions. | | - Recognizes customer needs based on conversation and provides | | solutions. Provides enhanced information about various bank | | products and services. Sells appropriate financial products and | | services to maximize sales and fee income. | | - Performs other duties based on branch traffic and needs (i.e., | | New Account opening back up). | | - Ability to manage the branch staff while Branch Manager is out of | | the branch. | +-----------------------------------------------------------------------+ | SCHEDULE/TRAVEL/STATUS | +-----------------------------------------------------------------------+ | - Full-time, Non-exempt | | - In-office Position (Not Remote) | | - Little to no Travel | +-----------------------------------------------------------------------+ | BENEFITS | +-----------------------------------------------------------------------+ | - Competitive Compensation | | - Comprehensive Healthcare