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DXC Technology Senior Assistant Technician in ANY CITY, Iowa

Presentation of the company:

As the world’s leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit www.dxc.technology and explore thrive.dxc.technology, DXC’s digital destination for changemakers and innovators

Essential Job Functions

  • Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information.

  • Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses basic problems, initiates basic scripts or loads routine patches to implement the activity. Escalates unresolved issues or problems.

  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.

  • Provides basic or routine guidance and training to client population on system and products to eliminate recurring errors for smaller or stand alone systems/products with minimal coordination.

  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.

  • Supports documentation maintenance by updating information and changes as directed.

Basic Qualifications

  • High school diploma or G.E.D.

  • One or more years of technical training in computer field preferred

  • Two or more years of technical support experience

  • Experience working with company products and operating systems

  • Experience working with solving computer-related technical problems

  • Experience working with the company escalation policy

Other Qualifications

  • Interpersonal skills to interact with clients and team members

  • Communication skills

  • Organization skills to balance and prioritize work

  • Analytical and problem solving skills

Work Environment

  • Client or office environment

  • May require shift or weekend work

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster (https://www.dol.gov/agencies/ofccp/posters) .

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (csser@dxc.com?subject=Reasonable%20Accommodation%20Request%20-%20External%20Career%20Site) . Please note: DXC will respond only to requests for accommodations due to a disability.

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