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UnityPoint Health Supervisor - Lab Administration - Ankeny in Ankeny, Iowa

The Office Manager is responsible for assisting in planning, organizing, maintaining, and controlling Laboratory service processes in phlebotomy, specimen processing, specimen transport, billing and registration within financial, LEAN productivity standards and budgetary guidelines. The Office Manager ensures high quality patient care by providing excellent customer service.

  • Interviews, selects, educates trains, insures competency, schedules, develops, disciplines, and evaluates employees

  • Establishes systems for monitoring according to LEAN productivity standards the transportation, collection, and processing of specimens that include courier services, registering, ordering, labeling, centrifuging, aliquoting, distribution and storing

  • Develops and implements communication plans concerning courier service, specimen collection/phlebotomy, policy changes, new procedures, patient results, ordering, normal values, and Laboratory hours of operation to laboratory staff, nursing units and clients

  • Assists in maintaining the billing system, the daily billing processes, and reports to finance

  • Directs the resolution of problems and provides direction and advice for staff and clients. Manages resources to meet quality and financial goals

  • Serves as a mentor, preceptor and resource to the clinical laboratory and clinical areas related to phlebotomy, registration, courier, billing and client services


Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


High School graduate or equivalent


Minimum of 3 years of clinical experience.

Experience with ICD-10 and CPT coding preferred.




Must have ability to analyze written and spoken English


Equipment to be used includes laboratory processing equipment and personal computers.

Requisition ID: 2020-83123

Street: 3001 SE Convenience Blvd

Name: 3020 UnityPoint Health Des Moines

Posting Minimum: USD $17.26/Hr.

Name: Reference Lab Admin- Meth

FLSA Status: Non-Exempt

Scheduled Hours/Shift: evenings / nights - varies from 3:00pm to 2:00am

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