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Lauridsen Group Inc. IT Support Specialist - Shared in Ankeny, Iowa

The IT Support Specialist’s role is to support and maintain in-house desktop & laptop computer systems and peripherals including mobile devices. This includes deploying, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal systems performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

JOB QUALIFICATIONS:

Education:

High School Diploma or G.E.D. required.

Associate’s or Bachelor’s degree in the field of computer science and/or 2 years equivalent work experience.

Certifications in computer related field helpful, but not required.

Experience:

Minimum of 2 years’ experience in Information Technology, Computer Science or related field.

JOB DUTIES:

Strategy & Planning

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC & Network performance.

  • Support development and implementation of new computer projects and new hardware installations.

  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.

Operational Management

  • Receive and respond to incoming helpdesk calls, tickets, texts, and/or e-mails regarding PC, mobile devices, multi-function printers, software and/or hardware problems.

  • Work with end users to identify and deliver required PC and Virtual Desktop service levels.

  • Responsible for mobile device management, inventory, end user training and support.

  • Liaise with, and provide training and support to employees on correct computer operations and other issues.

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user VMWare workstation software and networking software products.

  • Perform end user onboard/offboard process in various IT controlled systems that manage user access to company hardware and software platforms.

  • Troubleshoot, support, and resolve end user issues with conference room display and audio/video equipment.

  • Perform on-site analysis, diagnosis, and resolution of complex hardware and software problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

  • Develop and maintain an inventory of all peripheral equipment.

  • Construct, install, and test customized configurations based on various platforms and operating systems. This includes computer imaging and Virtual Desktop image updating.

  • Provide support and assistance with O365/Outlook email system.

  • Provide support and assistance with Cisco VOIP telephone system.

  • Manage some third-party support and PC equipment vendors, ex. Verizon, AT&T…

JOB REQUIREMENTS:

  • Effective interpersonal skills and relationship-building skills.

  • Strong written and oral communication skills.

  • Ability to present ideas in a user-friendly language.

  • Understanding of the organization’s goals and objectives.

  • Self-motivated and directed.

  • Keen attention to detail.

  • Analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Ability to work in a team-oriented, collaborative environment.

  • Strong customer-service orientation required.

  • Excellent technical knowledge of Microsoft Windows (7 & 10) operating systems required.

  • Knowledge of Smart device operating systems – Apple iOS

  • Knowledge of Microsoft Office 2010, 2013 & 2016, and 2019 required.

  • Knowledge of Microsoft Active Directory user management required.

  • Experience with Office 365 user administration preferred but not required.

  • Experience with SQL server preferred but not required.

  • Experience with Cisco switches preferred but not required.

  • Experience with IP Telephony preferred but not required.

  • Hands-on hardware troubleshooting experience.

  • Basic technical knowledge of current network protocols, operating systems, and IT standards, including virus software, DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN and internet connectivity. Some knowledge of remote access and VPNs preferred.

  • Ability to operate tools, components, and peripheral accessories.

  • Able to read and understand technical manuals, procedural documentation, and OEM guides.

  • Ability to conduct research into PC/Mobile Smart device issues and products as required.

  • Ability to accommodate occasional travel to company owned facilities around the United States.

BASIC PHYSICAL REQUIREMENTS:

Approximate: 8-Hour Day (may be longer depending on business needs)

Key: Occasional = 0% - 33%

Frequent = 34% - 66%

Continuous = 67% - 100%

N/A = Not Applicable

Standing - Occasional

Sitting - Continuous

Walking - Occasional

Bending/Kneeling/Crouching/Stooping - Occasional

Reaching Above Shoulder - Occasional

Climbing (stairs, ladders, etc.) - Occasional

Working on Heights:

Unprotected Heights - N/A

Protected Heights - N/A

Lifting Weights from 0 to 50 pounds - Occasional

Push/Pull/Maneuver Equipment/Products/Materials

Weighing from 0 to 100 pounds - Occasional

Being Around and/or Operating Moving Machinery/Equipment - Occasional

Operating a Vehicle (as a part of your job) - Occasional

Read/Monitor Gauges on Various Equipment/Machinery - Occasional

Hand Movements:

Recording Data - Frequent

Operating Office Equipment - Continuous

Operating Computer - Continuous

Simple Grasping (right and left) - Occasional

Firm Grasping (right and left) - Occasional

Fine Manipulating (right and left) - Frequent

Foot Movements to Operate Foot Controls - N/A

Good Vision, Corrected to Normal; or Ability to Access

Required Information and to Perform Job Duties - Yes

Color Definition - Yes

Good Hearing, Corrected to Normal; or Ability to Communicate

and/or Understand Required Information and to Perform Job Duties - Yes

Ability to be Mobile throughout Required Work Areas - Yes

Office - Continuous

Multiple Locations - Occasional

Plant - Occasional

Equipment/Maintenance or Repair Area - N/A

Rough Terrain - Occasional

Other - N/A

BASIC MENTAL REQUIREMENTS:

This job requires the mental capabilities to analyze/verify computer programs and apply general computer knowledge to the company’s information systems. The incumbent must also apply good judgement, logical thought processes and solve problems as necessary.

WORKING CONDITIONS AND EXPOSURES:

General office working conditions exist, including some periods of extended computer work and extended hours as necessary.

LGI’s foundation began in 1916 as the Lauridsen Creamery, selling butter, eggs and poultry to the local community. Although our headquarters in Ankeny, Iowa, is not far from the old creamery in Dedham, Iowa, the company is now worldwide with more than fifty manufacturing and sales locations in twenty countries and sales in more than sixty countries.

Each company under the LGI umbrella is truly independent. They have the ability and the charge to be entrepreneurial, to seek out new markets, to develop new products and applications, and – above all - to discover new ways to add value through fractionation and novel application.

What’s more, because some LGI companies have offices and presence around the world, all LGI companies benefit from their exposure to new markets, new products, new applications and new thinking.

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