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Iowa State University ServiceNow Administrator in Ames, Iowa

Position Information:

Position Title:ServiceNow Administrator

Job Group:Professional & Scientific

Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:Bachelor’s level degree in technology related field

Multiple years’ experience with ServiceNow

Specific experience with CMDB

Experience with JavaScript and AJAX

Experience with HTML and CSS

ServiceNow Certification

Experience with project management

Job Description:

Information Technology Services (ITS) is seeking an enthusiastic individual to join a new team of information technology professionals dedicated to developing and supporting ServiceNow initiatives for Iowa State University. ISU adopted ServiceNow in 2019 and is continuing to grow its use and scale for departmental processes and our campus customers. Current use is focused around ITIL including incident, problem, knowledge, and change management. Future enhancements will include CMDB, automation, event management, and notifications.

In this position you will work with both departmental and campus partners to discover, architect, and implement new solutions inside ServiceNow. Participants will have varying levels of experience both in IT and in ServiceNow. Communication and collaboration skills, and the ability to relate to all levels of experience, will be critical to success.

This is considered an intermediate to advanced level position and applicants must have prior experience with ServiceNow. We are currently on the Quebec release of ServiceNow.

This position could be hired at a Level II or Level III. Minimum qualifications:

Level II: High school diploma or equivalent and 3 years of related experience (PS809)

Level III: High school diploma or equivalent and 5 years of related experience (PS810)

Flexible remote work arrangements are possible for this position. The position will be open until filled.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date: June 28, 2021

Posting Close Date:

Job Requisition Number:R5446