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Vertex Software IT Intern in Ames, Iowa

IT Intern

  • IT

  • 2625 North Loop Drive, Ames, IA, USA

  • Intern

Company Overview:

Vertex Software is shaping the future of product development in manufacturing. Vertex unlocks 3D product data, fueling collaboration throughout product development. Companies quickly and securely share even the most complex designs with the extended enterprise anytime - on any device. Vertex founder and proven entrepreneur, Dan Murray, has grown two prior software companies to $100M+ revenue and executed successful IPOs. This is an amazing opportunity to be part of a rapidly growing company.

Job Description:

Vertex Software is searching for an IT Intern for the Summer of 2020. At Vertex you will deliver a world class 3D collaboration experience to our customers. We believe that each member of our team brings a unique, valuable, and inspiring perspective—including our interns. As part of our team, your work will have a direct impact on our company and customers.

Key Responsibilities:

  • Accurately record, update, document, and respond to requests using the service desk system (Jira)

  • Resolve incidents with different types of company software, hardware, printers, copiers, and scanners

  • Diagnose and resolve software and hardware incidents on macOS & Windows operating environment across a range of locally installed or SaaS software applications

  • Keep up-to-date with trends in software and technology for our industry

  • Develop strategies for improving customer service relating to technology services

  • Apply administrative and department policies, regulations, and rules to maintain compliance with industry standards

  • Provide appropriate reporting to management regarding work and incident status

  • Identify, investigate, coordinate, and resolve technology problem areas based on internal staff reports

  • Performs other related duties as assigned to help meet business objectives

Qualifications Needed:

  • Working towards a Bachelor’s degree in MIS, Computer Science or Information Technology field

  • Novice to intermediate knowledge and skills in computer hardware and software

  • Analytical and problem-solving abilities with keen attention to detail

  • Eagerness to grow, quick to learn from mistakes and adapt, and excited to build Vertex into the next big industry disrupter

  • Strong customer service orientation with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization face-to-face, on the telephone, and in writing

  • Knowledge in desktop computing, networking, or systems helpful but not required

  • Knowledge of system and device configuration tools helpful but not required