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Master Builders Solutions US, LLC Field Operations Specialist in AMES, Iowa

Field Operations Specialist

Location:

Ames, US

Job Category: Operations

Brand: Master Builders Solutions

Job Type: Full Time

Work Location: Regional

Contract Type: Permanent

At Colorbiotics, a division of Master Builders Solutions, we produce colorants that bring life to landscaping, brighten your exterior environment, and adds value everywhere its used. Our special chemistry extends the life colorants and are specifically designed to saturate and coat landscaping mulch. Our multitude of long lasting, well blended, safe and sustainable colors are managed by a results-oriented team of trained business, sales, production, and technical service professionals.

Colorbiotics constantly strives to change and improve environmental aesthetics. We hire adaptable, results oriented, team collaborators who strive with the goal of implementing sound and sustainable practices to open the doors to innovations that change the world in which we live. We pride ourselves on being the leader in our market segment.

We are looking to hire a Field Operations Specialist located in Ames, Iowa

This is just a high-level overview of the role we need you fill for us

Support our business and Customers on all products with advanced technologies and integrated services, including new products enabled by Colorbiotics. Work to support products and services to customers by sharing expertise, training employees and customers on the products and / or services and their applications. Assist Customers in optimizing their products, utilizing the technology they own to get all the benefits from these products. The focus of these products and services will be to help the customer achieve more uptime, be more productive, more efficient and overall, more profitable.

Knowledge/Skills

  • Knowledge of Microsoft Office Products, Windows Server, Microsoft Application Servers including, but not limitd to: Exchange, SharePoint, Office Communications Server, SCOM, NetApp, VMWare, Citrix, SQL, LAN/WAN Connectivity Technologies, PBX

  • Industrial PLC and HIM experience a plus

  • Ability to read electrical schematics a plus

These skills and experiences will make you a good fit for this role

  • Become the product expert on all pieces of equipment involving technology.

  • Be able to make adjustments and recommendations to optimize the product.

  • Be the product expert on non-equipment technologies that affect customers such as GEM system and any future products.

  • Assist in the execution of all facets of the GEM Global Equipment management system including insuring the correct setup and develop others to perform the required tasks to maintain customer uptime.

  • Provide feedback regarding information related to meeting the needs of the customers.

  • Provide remote services on GEM related maintenance and troubleshooting

  • Promote integrated solutions products and services to customers.

  • Assist in maintaining customer mailing lists related to integrated technology solutions products.

  • Assist with transferring data when needed.

  • Train customers and employees on the proper methods of transferring data reading reports and setup information from the office to the computer and vice versa

  • Operate the GEM Help Line – On an as needed basis when support is needed

  • Field customer calls and drive them to resolution, either via phone, a technology enabled method, in person, other employees etc.

  • Follow-up with customer issues proactively

  • Perform on-site repairs and/or software updates for customers on any technology related pieces of equipment. Involve the Tech Department as required.

  • Turn in your time, materials and description of any billable service work that has been performed in a timely manner for customer labor, warranty or product improvement programs.

  • Assist salesmen by training them to sell the correct product, make the right recommendations, provide customer training, customer follow-up, proper setup/operation, utilize the tools available to them, evaluate used GEM systems correctly and achieve the correct margins on the products sold.

  • Be able to assist and train the Sales Department to perform effective demonstrations of these products, and make sure demonstrations are being completed.

  • Properly install, setup and operate all technology based products and proactively inform them of new solutions available.

  • Attend applicable training events / seminars that will further develop your knowledge of the business.

  • Continually provide training to employees internally on products, services and processes.

  • Support the adoption of new technologies and product offerings.

What we can offer you as an employee of Colorbiotics and Master Builder Solutions

The total rewards that you receive as a Master Builder Solutions and Colorbiotics employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

  • We want to empower our team mates to make the best decision possible based on their personal experiences

  • We want our employees to take ownership of their roles and responsibilities

  • We want everyone to take positive action towards a rewarding goal

  • We want everyone to provide leadership to those around them regardless of their role within the company

Come BUILD YOUR CAREER with Master Builders Solutions!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

LOCATION: AMES, IA

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